Our brand store available at cocinare.com , cocinare app , amazon currently, we will have our products on more platforms.
Accessory and parts are currently only available online.
Your coupon code can be entered in the shopping cart. Once the code is entered you will see the discount for the cocinare coupon code automatically applied to the total.
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact firstname.lastname@example.org and we'll do our best to change your order before it is shipped.
Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery.
And please contact our customer service before the returning.
And if the order is not shipped out, our customer service will help you to cancel it directly, pls contact us through email@example.com.
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email firstname.lastname@example.org, and we'll be happy to confirm your order and resend the confirmation email.
Please contact with our email customer service email@example.com, we will solve your problem in 24 hours.
Now we provide the shipment for the countries and regions below:
American: Canada, United States
Europe: we are coming ot Europe soon
We provide FREE SHIPPING service
US Standard Shipping: 5-10 business day delivery. Recently, it may take longer than usual. Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you
Global Standard Shipping: 8-15 business day delivery. Some countries might take up to 15-25 business days.
Once your payment is verified, we will process and ship your order within 2 business days.
We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under firstname.lastname@example.org to change your address and other shipping options.
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under email@example.com if the carrier customer service cannot help you and we will open a case as a missing package.
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under firstname.lastname@example.org.
As for the import duties, it may be incurred in some countries, and the buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
Cocinare Product Care & Troubleshooting
The Gopower Elite is our latest and greatest compact powerhouse blender and is known for being the little engine that could – it’s the personal blender that’s best at crushing ice , make smoothie bowls and blending frozen fruit. It comes with ergonomically redesigned titanium alloy blades and cups and a powerful 1100-watt motor. With the best-in-class blending performance, you can load it up easily with your favorite whole foods like nuts, berries and spinach, then push, twist and blend your way to a healthier lifestyle. Great design for taking your blends on the go.Provide with fully customizable recipe app which contains : calories check list ,500+ collaborated expert ,member's only custom recipe ,7 -21 days immune boosting , weight loss , muscle building , detox ... smoothie plans . Power you to make the change every day.
Along with smoothies, the Gopower Elite also makes delicious blended smoothie bowl, shakers, extractions, frozen drinks ,nice cream ,ice crush ,cocktails , frappes ,sorbets ,slushies ,nut butter ,dip ,sauce ,soup ,baby food,mix batters and more. Please download our recipes app for ideas!
We recommend washing the blade by hand with warm soapy water immediately after use. The cups and accessories are top shelf dishwasher safe. The motor base should be unplugged and wiped clean with a warm soapy cloth.
Blending creates pressure inside the cup to break down ingredients. Make sure not to fill past the max line. The longer your blend cycle is on, the longer pressure builds inside the cup. An alternative is blending multiple times in shorter cycles.
Hot ingredients like coffee or carbonated ingredients like soda should never be blended in the Gopower series. The ingredients can build up pressure and cause damage to the components and even cause injury.
Each Cocinare blender has its own blade and cup that is designed to specifically for each model. Using the wrong parts and accessories can lead to increased wear and tear. See compatible accessories here.
Yes, they are BPA free.
No, the Cocinare cups are not microwave or freezer safe. We do not recommend freezing the cups as this can make the cups brittle and they could crack.
We found that users of mixers of other brands have caused many problems due to the removable silicone ring, such as difficult to disassemble, broken silicone ring, liquid leakage, mold and smell, etc., which brought a very bad experience to consumers. So we adopted a no rubber ring seal design after three months of continuous testing, which is really easy to clean and easy to use.
The gopower elite motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 30 minutes, allowing the blender to cool down or reset. Reset time will be extended if high room temperarutes exist. If you are still unable to start your machine, please contact customer service.
Although all motors are tested at the cocinare factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. This smell will quickly dissipate after a few heavy uses.
In addition, the gopower elite motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor should overheat, it may emit a burning smell. If this occurs, turn the power off for up to 30 minutes, allowing the blender to cool down or reset.
We accept Paypal currently. Many payments will be accepted soon, such as Google Pay, Apple Pay and Credit Card Payment, including VISA, Maestro, American Express and more
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.
Returning & refund
30-DAY MONEY-BACK GUARANTEE FOR ANY REASON
For 30 days after the date of purchase, return your undamaged cocinare product and receive a full refund for ANY reason. A refund will be issued to the original method of payment. Please allow 48 hours of refund process. Contact email@example.com for further assistance if any questions related to return and refund.
Please email firstname.lastname@example.org and state the following:
- Order Number
- Reasons for Return
Didn't suit me
Wrong / Defect Product (Please include pictures)
Not what i was expecting
Our customer care team will advice you the rest steps.
We are very sorry to hear that you have received a wrong order. Please get in touch with us at email@example.com and we will provide you with further instructions.
Processing a refund usually takes up to 2 business days after we have received returning inquiry. If you have any problem, please feel free to contact with us under firstname.lastname@example.org.
Please email us with your brief intro and your interested collaboration with us to email@example.com , we will get back to you as soon as possible. Thanks!
If you have feedback or a complaint about your product or our service, we kindly ask you to contact us: firstname.lastname@example.org. Our customer service team will review your message and try to resolve any issues to everyone's satisfaction. Please do not forget to state your order number if you have one.
Once we have received your complaint, you'll receive a confirmation. We try to respond to all complaints within 3 working days, or inform you if we need more time to investigate the situation.
Cocinare is a free mobile app with 500+ smoothie recipes that you can make with Cocianre products. With Cocinare App, you can filter by dietary preferences, find the perfect recipe for you. Cocinare App allows you to meal plan, to get to know the nutrition data that you intake, and get more fitness and health support from the community and our expert team.
You can download the App both in iOS and Android app stores for free. Please search "cocinare" in the app store, you will find it there.
1. For Android devices: https://play.google.com/store/apps/details?id=com.cocinare.cocinare
2. For iOS devices: https://apps.apple.com/tt/app/cocinare/id1607434132
You can try our membership in three ways:
1. By signing up now, you will receive the 30 days free trail, you can sign up now at: https://cocinare.com/pages/download
2. Once you purchased our devices, you can activate your 1 year membership card.
3. You can buy the membership in cocinare App
Cocinare Premium membership gives you access to more exclusive recipes (500+ recipes) and full nutrition data, compared with the free program
We offer monthly, Quarterly and Yearly subscriptions for $9.9 USD, $24.9 USD, $79.9 USD respectively. You can subscripe in the cocinare App
Yes, we offer a 30-day free trial. By signing up now, you will receive the 30 days free Premium trail, you can sign up now at: https://cocinare.com/pages/download
No, you cannot temporarily pause your subscription, but please see below on how to cancel.
Our cocinare Premium subscriptions auto-renew so you never get locked out from all your favorite recipes. You can cancel your subscription at any time.
You can cancel your subscription at any time, however you will not be refunded. Your subscription will end at the completion of your next billing cycle.
At this time, all subscriptions are for individuals only. We will consider the familiy sharing feature in the future.
Here's how to save your own recipe to the cocinare app:
1. Go to My Saved Recipes
2. Tap on CREATE RECIPE
3. Follow the on screen instructions and input a recipe title and add at least one ingredient
4. Tap on DONE
To save a recipe to your cookbook, open the recipe, click the “save” button on the bottom left, select cookbook, and select which cookbook you’d like to save the recipe to.
1. To save a recipe to your meal plan, open the recipe, click the white “save” button on the bottom left, and select “meal plan”.
2. A calendar will appear. Select the date you want to cook that recipe, and the corresponding meal type.
3. You can then access your meal plan from the bottom navigation bar of your home scroll.
Alternatively, you can start from the meal plan calendar, select a date, select a meal type, and then search for an appropriate recipe.
At this time, we do not support sharing meals plans
1. To access your grocery list, select “Grocery Cart” on the right top corner on the home screen.
2. Click “ADD” on the top right and name your grocery list. Click “Add your items” to search for ingredients and specify quantity.
Additionally, you can add ingredients directly from the recipe you’d like to make. Open up the recipe you’d like to get ingredients for, scroll down to the ingredients section, adjust your serving size, and click the “ADD TO SHOPPING LIST” button. Review the ingredients and uncheck any that you already have available at home. Click the “CONFIRM” button at the bottom, and select a shopping list. Those ingredients can now be found on your shopping list.
Simply go to your Cookbook or Meal Plan, you can find the delete sign on the right top corner of the recipe. You can delete it easily by following the instruction.
You can reach out to email@example.com for any questions. Our customer service team will review your message and try to resolve any issues to everyone's satisfaction