We are Cocinare®, an innovative coffee equipment brand born in Shenzhen, China. We have been dedicated to breaking the mold, infusing technological aesthetics into every product we design. We bring unparalleled brewing experiences to coffee lovers around the globe. In this tech-driven era, Cocinare is not just manufacturing coffee tools; we are crafting art. We empower every user to become a coffee artist in their own life, transforming the everyday act of brewing into an exquisite, artistic ritual.

With the rise of the fourth wave of coffee culture, pour-over coffee has become an essential aspect of modern lifestyle, especially among the younger generation. Cocinare was founded by technologists, coffee experts, and designers with a shared vision: to remove the barriers to expensive or outdated coffee equipment in the market. We aim to democratize the specialty coffee experience so everyone can enjoy professional and personalized brewing services.

Our vision is to become a globally esteemed coffee equipment brand that leads the industry in product innovation and plays a pivotal role in promoting coffee culture. We aspire to craft not just tools but cultural artifacts that define the future of coffee. In the future, Cocinare will be synonymous with excellence and inspiration in the art of coffee.

At Cocinare, our mission is "Enjoy coffee anytime, anywhere." We are committed to popularizing high-quality pour-over coffee culture in every corner of the globe, making the joy of a perfect brew an everyday reality for everyone.

Supreme Experience:Cocinare commits to creating an unparalleled coffee experience, ensuring each coffee moment is a delightful pleasure.Meaningful Innovation:Cocinare's innovation is not only about technological breakthroughs but also about a profound understanding and reinterpretation of coffee culture and brewing art aimed at solving real user needs with practical and meaningful innovations.Embracing Users:Cocinare deeply understands users' diversity and individualized needs. It continuously refines products and adopts an open and sincere approach to welcoming user feedback, shaping the brand’s future together.The Power of Cultural Connection:Cocinare recognizes coffee's value as a cultural and social medium. It connects different groups and cultures through coffee, fostering communication and understanding.Mutual Empowerment:Cocinare grows with its partners through a cooperative solid network, achieving a win-win situation with coffee farmers, distributors, baristas, and consumers.

Products and Innovation

Cocinare's product line caters to a wide range of needs, from beginner to master levels, including the Barista Series for coffee professionals, the Master Series for competitive experts, the Infinity Series for pioneers, and the Artist Series for those who cherish design and aesthetics. At the heart of our brand lies innovation; we strive for excellence in functionality and breaking new ground in design. Our commitment to aesthetics has been recognized with multiple international design awards, showcasing Cocinare's relentless pursuit of beauty in the art of coffee making.

Looking Forward

Cocinare is committed to relentless product innovation and brand development. We aim to expand our global market share and venture into the commercial equipment sector to become a leading brand in the coffee equipment industry. By hosting and participating in various exhibitions, competitions, and training events, Cocinare promotes coffee culture, inviting more people to join this world of creativity and passion. We envision a future where Cocinare not only symbolizes quality and innovation but also becomes a beacon for the global coffee community, inspiring the art and enjoyment of coffee worldwide.

Our brand name, Cocinaré, means "I will cook" in Spanish, the future tense of "cocinar" (to cook). Our logo, which comprises the graphic "Co" with an open mouth that is preparing to eat and drink, indicates our intent to create the new cooking solutions for our generation, the Gen-Y.

We are dedicated to renovating Millenials' kitchen and the lifestyle that goes with it, which is dynamic, healthy and smart. We value your voice as we seek to build a new healthy-tasty lifestyle together with you.

According to the International Phonoside Alphabet (IPA) pronunciation standard: ko-si-naɾ

You can learn the correct pronunciation here: https://www.spanishdict.com/pronunciation/cocinare

Our brand store available at cocinare.com , amazon, TikTok shop currently, we will have our products on more platforms.

We currently do not have our own physical stores, but we collaborate with over 1,000 specialty coffee shops worldwide. These shops serve as display and experience centers for our brand products. Please visit our official website to find out where you can experience our products.

You can enter your promo code on the checkout page. Once you have entered the correct promo code, you will see the discount automatically deducted from your order total.

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you have already checked out, please contact support@cocinare.com and we'll do our best to change your order before it is shipped.

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery.

And please contact our customer service before the returning.
And if the order is not shipped out, our customer service will help you to cancel it directly, pls contact us through support@cocinare.com.

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email support@cocinare.com, and we'll be happy to confirm your order and resend the confirmation email.

Please contact with our email customer service support@cocinare.com, we will solve your problem in 24 hours.

We currently do not offer bulk order discounts. If you are making a business or wholesale purchase, please contact our sales team at henry@cocinare.hk.

We are offer international shipping, currently only offer free shipping to China, the United States, and Europe (including the UK). For other countries, shipping costs may apply depending on logistics and other factors. We plan to expand our free shipping to more countries in the future. Stay tuned!

Yes, we offer international shipping services to China, the United States & Canada, Europe (including the UK), Southeast Asia, Latin America, and Oceania. Free shipping is available to China, the United States, and Europe (including the UK). Shipping costs for other regions vary based on distance.

Currently, we only offer Standard Shipping. Typically, delivery times for China, the United States, and Europe are 5-7 days. For other countries, delivery times vary based on distance and are usually 15-30 days.

Once your payment is verified, It typically takes 2-3 days to confirm your order and arrange shipping.

We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under support@cocinare.com to change your address and other shipping options.

We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.

Please contact with us under support@cocinare.com if the carrier customer service cannot help you and we will open a case as a missing package.

Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under support@cocinare.com.

Thank you for your question regarding sales tax. Whether or not you will be charged sales tax depends on the state you are shipping to. We collect sales tax in states where it is required by law. During the checkout process, our system will calculate the applicable sales tax based on your shipping address.If you have any further questions or need additional assistance, please feel free to contact our customer service team.

As for the import duties, it may be incurred in some countries, and the buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

A kettle's "E2" error code often indicates a temperature sensor or heating element issue. While specific solutions can vary depending on the brand and model of your kettle, here are some general steps you can take to troubleshoot and potentially resolve the "E2" error problem:

Unplug and Reset: Unplug the kettle from the power source and wait a few minutes. This can help reset the internal electronics. Then, could you plug it back in and check if the error continues?
Inspect for Obstructions: Ensure no foreign objects or debris obstruct the kettle's heating element or temperature sensor.
Please check Water Level: Make sure that there is an adequate amount of water in the kettle before you try to use it. Some kettles have safety features that prevent them from heating if the water level is too low.
Cool Down: If the kettle has been used recently, allow it to cool down completely before attempting to use it again. Some kettles have a thermal protection feature that prevents them from heating up too quickly after use.

Just so you know, these are general steps, and the best solution might depend on your specific kettle's design and features. Always follow the manufacturer's instructions and recommendations for troubleshooting and repairs.

1. Touch the "HOLD" key, and the keep warm icon will be displayed at the top of the screen. The keep warm function is now turned on;

2. Adjust to the target temperature that needs to be kept warm or boil water, and press the knob “START" to start boiling water;

3. After reaching the target temperature, the keep warm function can be triggered, and the keep warm icon will continue to flash.

Our temp-Hold program is set to keep the temperature up to 206℉ because keeping the boiling state at 212℉ for a long time will cause damage to the kettle. To avoid this, we set the maximum insulation temperature to 206℉. That is, the temperature needs to drop below 206℉ before heating and heat preservation will be started.

The heating plate at the bottom of the electric kettle is made of100% food-grade stainless steel.(SUS304). It has an excellent anti-rust effect and can fully meet the daily routine use of the kettle. The cause of small rust spots may be that other materials in the water react with stainless steel to cause rust. 

They can be cleaned as follows:

1. Most of the time, small spots are scaled. If you find yellow spots, pitting, rust spots, etc., you can try to soak them with citric acid or vinegar and clean them.

2. If the above cleaning is ineffective, clean it with sandpaper or a scouring pad.In addition, long-term tea making and failure to clean the kettle in time may often leave stains or scale. It is recommended to clean the electric kettle frequently.

How to Scientifically Remove Water Scale from Your Kettle:

Step 1: Prepare a solution by mixing 1 cup of vinegar or lemon juice with 2 cups of water (maintain a 1:2 ratio).

Step 2: Pour the solution into the kettle and bring it to a boil. Let the mixture soak inside the kettle for approximately 2 hours.

Step 3: Carefully pour out the solution and use a cloth to wipe away the loosened limescale deposits.

Step 4: Thoroughly rinse the kettle with clean water to remove any remaining solution, and then wipe the kettle dry with a clean cloth.

Please be aware that adding water beyond the MAX water level line may leak hot water from the bottom switch position.

If this problem still occurs after normal use according to the above suggestions, please contact customer service support@cocinare.com and shoot a video for us to solve.

We provide 12 months of after-sales after the factory. After receiving the product, customers can scan the QR Code and register on our official website to extend the 12-month after-sales service. A total of 24 months ofafter-sales service will be obtained. For details, please visit: https://cocinare.com/pages/warranty​​

You can register for an after-sales extended warranty by yourself by visiting this website: https://cocinare.com/pages/warranty-registration

First, you need to register an account on our brand's official website and then register your order-related information according to the form. Simply fill in the information for an additional 12 months of after-sales extension.

Please note that your continuously multiple times use may trigger the overheating protection of the machine. We have posted a reminder on the machine.

CAUTION:Excessive consecutive use may activate motor overheating protection followed by automatically shut down after 5 sec of rapid flashing. Allow 15 minutes for cooling before reuse.

We currently accept PayPal and credit card payments including VISA, Maestro, and American Express. In the near future, we will also be accepting Google Pay, Apple Pay, and so on.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.

30-DAY MONEY-BACK GUARANTEE FOR ANY REASON
For 30 days after the date of purchase, return your undamaged cocinare product and receive a full refund for ANY reason. A refund will be issued to the original method of payment. Please allow 48 hours of refund process. Contact support@cocinare.com for further assistance if any questions related to return and refund.

Please email support@cocinare.com and state the following:
- Order Number
- Reasons for Return
Didn't suit me
Wrong / Defect Product (Please include pictures)
Not what i was expecting
Other Reasons

Our customer care team will advice you the rest steps.

We are very sorry to hear that you have received a wrong order. Please get in touch with us at support@cocinare.com and we will provide you with further instructions.

Processing a refund usually takes up to 2 business days after we have received returning inquiry. If you have any problem, please feel free to contact with us under support@cocinare.com.

Yes, we offer free returns. If you need to return an item, we will provide a shipping label with prepaid postage. You just need to pack the item and drop it off at your nearest UPS office or contact UPS for a pickup.

Please email us with your brief intro and your interested collaboration with us to collab@cocinare.com , we will get back to you as soon as possible. Thanks!

Please send email to collab@cocinare.com , we will get back to as soon as possible. Thanks!

If you have feedback or a complaint about your product or our service, we kindly ask you to contact us: support@cocinare.com. Our customer service team will review your message and try to resolve any issues to everyone's satisfaction. Please do not forget to state your order number if you have one.

Once we have received your complaint, you'll receive a confirmation. We try to respond to all complaints within 3 working days, or inform you if we need more time to investigate the situation.